Vodafone Qatar Network Fully Restored and "You First" Customer Appreciation Program Announced

July 25, 2017

Vodafone Qatar has now fully resolved the technical issues that impacted its network including all 3G and 4G+ voice and data services. The Company also announced the details of its customer appreciation programme YOU FIRST.  

On Monday 17 July, Vodafone Qatar experienced a major network outage with its Home Location Register (HLR) a key hardware component of its core network.  The equipment failure took place during a network upgrade and extended to the network back-up and redundancy systems.  

Vodafone deployed all available resource to restore full connectivity across the network with the support of network experts who flew into Qatar from Vodafone Group. Vodafone is now taking further measures to enhance its network resiliency with new hardware and software that exceeds industry standards. 

The YOU FIRST programme will give Vodafone’s consumer and business Postpaid customers a total of 18 GB of free data over the next 3 months, 6GB each month plus 30% of their monthly plan fee credited on their next bill. Customers will be notified by SMS when their free data has been added. Additionally, new Postpaid customers who sign up before the 15th of August 2017 will also receive 30% of their monthly plan fee credited to their first month bill.

Prepaid customers will receive 500 Flex which will be valid for 5 days to use any way they want – for international and local calls, SMS or data. Customers will be notified by SMS within the next 2 weeks when their FLEX has been added. Customers can discover how FLEX works at www.vodafone.qa/flex. In addition, all balances that expired on 17 July 2017 have been returned to customers in full.

Ian Gray, CEO, Vodafone Qatar said, “We strive to provide our customers with world-class service every day and the outage of our network is most disappointing to us and our customers. 

The road to progress is lined with challenges but despite what has happened, we are inspired by the spirit of our country, Qatar, and the strength of our dedicated team. We want to assure customers that we are stronger now that we’ve made it through. We thank our customers for their loyalty and because sorry is not just a word, we’ve launched the YOU FIRST programme in appreciation for their patience.”