Gulf Warehousing
and Vodafone Develop State-of-the-Art Digital Solution for
Enhanced Customer Experience
November 27, 2017
Gulf Warehousing Company
and Vodafone Develop State of the Art Digital Solution for
Enhanced Customer Experience and Vodafone Qatar brought
together their expertise to launch an innovative digital
solution for enhanced customer experience.
Vodafone’s Logistics
department and Gulf Warehousing Company Contract Logistics and
Information Technology department, worked closely to develop an
Android App and a web based order management system (OMS) which
allows for end-to-end management of the supply chain cycle. This
includes, real-time stock visibility and allocation, order
placement, work flow approvals and notifications, distribution
and delivery to Vodafone end customers.
In addition, the system
captures digital proof of delivery statements, all signed forms
and cash collection details all through digital devices at the
time of delivery to customers. This has enhanced efficiency and
significant reduction in delivery time of Vodafone products to
customers, resulting in a better customer experience.
Vodafone Qatar’s Chief
Operating Officer Sheikh Hamad bin Abdulla bin Jassim Al Thani
stated: “As a company we’re committed to leading on digital
innovation, blending the best of technology and human
interaction in a personal, instant and easy way. The solution
with GWC is an example of this where we now have a state of the
art logistics facility with a scalable IT based digital solution
for Vodafone’s operations. This ensures greater customer
satisfaction whether through our various retail outlets or
through our online portal.”
The success of the OMS
solution developed by Gulf Warehousing Company for Vodafone is
now being looked at as an industry best practice that GWC will
extend to its other customers.
For his part, Gulf
Warehousing Company Group CEO Mr. Ranjeev Menon stated: “It is
Gulf Warehousing Company passion to foster and pursue
innovation in all our operations. This collaboration with
Vodafone establishes a unique solution for Vodafone’s supply
chain operations supported by our bespoke IT systems, and this
is a testament to Qatar’s ability to set a world-class standard
in logistics operation.”
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