Vodafone
Qatar Inaugurates Modern Call Center in Al Sadd Area
June 30, 2019
Vodafone Qatar today inaugurated its new local call center
located in the Al Sadd Area. The state of the art call center
will provide 24 hours a day, 7 Days a week end-to-end support
for Vodafone Qatar’s customers over all its contact channels.
The new call center is staffed with highly trained agents that
have received the highest levels of customer service training,
whom will manage the inquiries and requests of the Company’s
consumer and enterprise customers segments. Another distinctive
feature will be telesales service to ensure customers are
offered the best deals to enjoy Vodafone Qatar’s products and
services.
Inaugurating the new center, Mr. Khames Mohammed Al-Naimi, Chief
Human Resources Officer said, “We are delighted to open our new
modern call center in Qatar. Vodafone Qatar has been always
dedicated and committed to deliver a high quality customer
service on a daily basis and this call center was designed using
best practices to ensure just that.”
The call center features an open environment offering excellent
working facilities for all customer care staff with state of the
art soundproof work stations. The office set up is completely
wireless and agents are provided with the latest high tech
headsets with noise cancellation and sound optimization. The
center also houses a dedicated training facility, a cafeteria
and prayer facilities for all customer facing staff. This
world-class facility also offers online and classroom training
with an innovation area designed to bring new ideas into
Vodafone Qatar’s business.
|