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Customers Satisfaction Manager

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Job description

About the Company: Isnad Technology, a subsidiary of The Group Securities, specializes in the development of computer and mobile software.

Location: Egypt, Maadi Technology Park.

Benefits:

Stable work environment

USD Salary

Requirements to join the team:

Reside in Egypt

Pass technical and personal interviews

Map Location:29�58'13.9"N 31�17'00.2"E

Responsibility

  • Create policies and procedures that optimize the customer experience
  •  Review The Group systems and Identify inconsistent user interfaces.
  • Work with internal teams to provide feedback on The Group applications based on interactions with clients
  • Work with the technical team to report common user issues, suggest improvements and convey important feedback
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how The Group systems can better serve our customers

  • Qualification

    • University degree
    • 5 years with application serve mass number of users
    • Experience in data analysis and data/business modeling
    • Outstanding communication, presentation and collaboration skills
    • Excellent written and verbal communication skills.
    • Outstanding skills in development of models and presentations in Excel and PowerPoint, and high proficiency in Word

Job Benefits

Basic Salary 1,900 USD

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