Vodafone Qatar &
AMAN Center Sign Knowledge Transfer MOU to Boost Digital Transformation
14 June
2020
Vodafone Qatar and the Protection and Social
Rehabilitation Centre (AMAN) announced the signing of a Memorandum of
Understanding ‘MOU’ to support the digital
transformation of the Centre.
The virtual MOU was signed by Vodafone Qatar’s Chief
Human Resources Officer, Mr. Khames Mohammed Al Naimi, and Ms. Mariam
bint Ali Al Misned, the Acting CEO of AMAN.
The agreement will see the two entities work together
to foster knowledge transfer, train and develop AMAN’s talent and
establish new digital processes that will streamline AMAN’s
communications, among other benefits.
Established in 2002 by HH Sheikha Moza bint Nasser, the
centre targets the protection and rehabilitation of women and children
who are victims of violence or family break-up and reintegrating them
into society. Among the centre’s wide range of services are a mobile
application for children to seek help and a counselling hotline that
provides free consultations (social, psychological and legal) for women
under the strictest of confidentiality. Moreover, the centre provides a
hotline (919) to these categories, managed by a team available 24/7.
Under the partnership, Vodafone Qatar will be advising AMAN on how to
enhance these crucial services.
Commenting on the MoU, Mr. Al Naimi, said: “AMAN plays
a vital role in our society, and as part of our corporate social
responsibility, it’s important that we support such social work. We look
forward to using our digital expertise and world class customer service
experience to upskill AMAN’s people and optimise their processes and
communications services.”
From her end, Ms. Al Misned said: “Vodafone Qatar has
been a long-term supporter of the AMAN centre, having worked with us in
2017 on launching the AMAN watches that track children, and recently
providing laptops and an internet connection for the centre’s children
and women to conduct their remote learning. Vodafone Qatar is a
strategic partner and we hope to launch more distinguished and new
initiatives to help the people we serve. This cooperation with Vodafone
Qatar adds value, given the company’s high level of expertise,
especially in the fields of telecommunications and customer service.”
She added: “This cooperation with Vodafone Qatar in the
field of training represents only a starting point, as the centre
intends to broaden it to include other fields in line with our plan to
optimise the outcomes of the MoU.”