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Operations Senior Officer

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Job description

The Group Cards Services is seeking a credit card operation Senior officer to join cards team. If you are motivated by wanting to help partners and merchants be successful, and enjoy being able to apply your experience and expertise to solve key challenges such as maintaining cards operations TAT, then this is the role for you.

Responsibilities:

•Credit Analysis of applicants and deciding on card approval. 
•Decision making on Credit Limit Increase on existing card 
•Maintaining cards operations TAT 
•Preparation of Business Requirement Document for the New Business. 
•Liaise with programs team for Standardization of workflow & Process improvement. 
•MIS reporting to clients and Quality Control 
•Credit/Debit adjustments. 
•Help desk; reply on customer service & call center inquiries 
•Trained on Customer Service, Call Center Collections, Dispute & Fraud. 
•Resolving customer queries/requests related to payments, change of address, disputes handling and resolution, working on payment arrangement and cancellation of account 
•Trained on Credit card cycle, Authorization, Clearing & Settlement, Chargeback Methodology 
•Fraud monitoring to prevent card fraud and misuse. 
•System/Process training for employees 
•Understanding Visa/Mastercard regulation such as (Arbitration/Pre Arbitration) for chargeback operations 
•Blocking / Unblocking of Credit cards. 
•Instalment monitoring 
•Loyalty program monitoring. 
•Product upgrades / downgrades. 
•Monthly card Renewal process. 
•Processing of changes in Static data / mailing address / Contact etc. 
•Physical Credit Card applications received from frontend Sales team to ensure KYC compliance and ensure processing within TAT. 
•Quality checks of Card applications captured on Fawri application. 
•Help desk reply on customer service & call center inquiries, complaint Management - managing Credit Card complaints received by the call center or customer service from Regulatory and Statuary authorities. 


•To lead a team that process Customer's application forms received through various channels Involves Swaps/Upgrade of cards to various card types. 
•To lead a Centralized Customer Correspondence team for Card Closures, Address changes, non-financial changes, Fee related Queries, Credit limit increase / decrease, Reversals, temporary credit booking, Emi conversion, Line consolidations, Reinstatement of credit cards, rewards redemption etc. 

Required Qualifications  :

•At least 5 years’ experience in credit cards operations at a respectful bank. 
•Strong relationship and communication skills. 
•Keen attention to detail. 
•Must possess a high level of computer skills to effectively use multiple systems. 
•Ability to work on routine tasks both independently and with the team 
•Quickly grasping concepts, processes, and ideas. 
•Knowledge of card networks’ Operating Regulations. 
•Bachelor degree in: Business, Finance & Banking or Accounting or any other related field .

Job Benefits

Basic Salary 7,000 QR
Accommodation allowance 4,000 QR
Transportation allowance 1,000 QR

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