The Group Cards services is looking for the energetic candidates in the field of Customer Service,candidates having their previous experience in Customer Services may apply,Assist and maintain service relations with clients and other offices.
Role Summary: The role of the VIP Customer Service Officer is primarily to be the first point of contact for any in branch for The Group for cards services VIP clients. You will provideassistance with all day to day client enquiries and provide the appropriatesolution. Working as part of the Branch team towards the overall sales target you will promote and market cards products in a compliant manner.
Role Description: Your core responsibility is to provide excellent, efficient and compliant high end customer service. You will take the time to understand the high end individual client’s situation providing you with enough information to make informed recommendations with regard to Cards products and services.Processing applications for various products and services you will quality check and assist VIP clients wherever possible. Whist providing excellent sales through service, will maintain the highest level of compliance in your day today practice, recording where appropriate for internal and external audit purposes.
� Inquiries and requests on cards products and services applications and internet services.
� Receive and respond to VIP customer’s account inquirieson; account balances, transaction details, statements and fees and charges…etc.
� Promote products and services.
� Identify customer needs.
� Perform duties in line with the organization’s policy and procedures, service standards and code of practice. Should operate within their level of authority and responsibilities.
3 years 'experience in customer services in banking/financial companies.
Strong relationship and communication skills to ensure proper customer interaction.
Analytical, quantitative mindset with a keen attention to detail.
Must possess a high level of computer skills to effectively use multiple systems.
Ability to work on routine tasks both independently and with the team.
Willingness to adapt to a constantly changing, customer-driven work environment.
Comfortable taking initiative while quickly grasping concepts, processes, and ideas.
Knowledge of card networks ‘Operating Regulations.
3 years of experience of branch VIP customer service in a major banking institution is advantageous.
Bachelor degree in: Business, Finance & Banking or Accounting or any other related field
Knowledge and Skills:
o AML techniques.
o Fluent Arabic/English language.
o Branch securing.